Frequently Asked Questions

Our Shoes and Styles

  1. Are all of your shoes made in limited quantities?
  2. What kinds of materials are used to make ShoeMint shoes?
  3. How often will I receive new selections?
  4. Will sold-out items ever come back?
  5. Can I purchase items from prior months?
  6. How do I know what size to order?
  7. How do I care for my shoes?

ShoeMint Membership

  1. Does it cost anything to join ShoeMint?
  2. How does ShoeMint work?
  3. What are the benefits of becoming a Member?
  4. Do I have to purchase shoes every month?
  5. What if I want to make a one-time purchase?
  6. What if I don't like any of the selections in my showroom?
  7. When will my card be charged?
  8. Do Credits expire?
  9. How can I skip a month?
  10. How do I cancel my ShoeMint Membership?
  11. How can I contact ShoeMint Customer Care?
  12. Can I apply a member credit as a partial credit?

Cross-Mint All Access Pass

  1. What is the Cross-Mint All Access Pass?
  2. I am already a Preferred Member of ShoeMint. How do I shop on the other Mints?
  3. Do I have to register each time I make a purchase?
  4. I am already a Preferred Member of ShoeMint. Will I become a Preferred Member of another Mint if I make a purchase on that site?
  5. I have registered on ShoeMint but have not yet made a purchase. What happens if I make a purchase on one of the other Mints?
  6. How will promotions and discount codes work on Mints where I am not a Preferred Member?
  7. Can I apply Member Credits across all Mints?
  8. How do returns for Member Credits work?

Ordering, Shipping and Tracking

  1. What forms of payment do you accept?
  2. What are the shipping costs?
  3. Do you charge tax?
  4. Where do you ship to?
  5. When can I expect my order to arrive?
  6. How can I track my order?
  7. How can I modify my order?
  8. What is your Return Policy?
  9. Can I exchange my shoes for a different pair?
  10. What if there is something wrong with my new shoes?
  11. Why was my credit card declined?

Rewards

  1. Do I have to do anything to enroll in MINTsider Rewards?
  2. How do I earn MINTsider Rewards Points?
  3. How many points do I earn for each purchase?
  4. How many points do I earn for each friend I refer?
  5. I'm a registered user of multiple MINT sites. Do points accrue across the sites?
  6. What can I use my points for?
  7. When will my points be added to my account?
  8. I made a purchase...why don't I see my points?
  9. When do points expire?
  10. Are MINTsider Rewards Points transferable?

Customer Care and Privacy

  1. How can I contact ShoeMint Customer Care?
  2. How can I unsubscribe from ShoeMint emails?
  3. Is my personal information safe?

Our Shoes and Styles

  1. Are all of your shoes made in limited quantities?

    Yes, our shoes are manufactured in limited quantities each month.

  2. What kinds of materials are used to make ShoeMint shoes?

    We use only the finest luxury materials to make our shoes and accessories, including real leather and suede as well as high-quality prints, fabrics and stitching. You can find more information on each item in the product details section.

  3. How often will I receive new selections?

    You will receive an email on the first of each month with your latest personalized selections. You then have 5 days to choose one or more of your selections for purchase or 'Skip this Month' at no charge. Your Member Credit can also be used towards purchases on JewelMint, StyleMint and intiMINT.

  4. Will sold-out items ever come back?

    We regularly review our best-selling and most sought-after shoes, and place reorders on occasion. Check our Facebook and Twitter for updates! Since our shoes do tend to sell out quickly, we encourage our Members to review new selections as soon as they are released at the beginning of each month.

  5. Can I purchase items from prior months?

    If shoes from prior months are still in your showroom - yes, you may purchase them! But please remember that all shoes are offered in limited quantities, so we encourage reviewing new designs as soon as they are released at the beginning of each month. If you would like us to help you find a particular pair of shoes you've seen in the past, please contact Customer Care.

  6. How do I know what size to order?

    Use our helpful size chart to select the correct size. When you measure your foot, make sure you are standing up and wearing the socks or stockings you plan to wear with your new shoes. Some styles may not be available in all sizes. If you need a half size and only whole sizes are available, we recommend ordering the next size up unless otherwise noted in the shoe description. All styles are only available in standard width B.

    US Size European Size Foot Length
    5 35 8.5"
    5.5 35.5 8.75"
    6 36 8.875"
    6.5 37 9.0625"
    7 37.5 9.25"
    7.5 38 9.375"
    8 38.5 9.5"
    8.5 39 9.6875"
    9 40 9.875"
    9.5 41 10"
    10 42 10.1875"
    10.5 43 10.375"
    11 43 10.5"
  7. How do I care for my shoes?

    Our shoes are made from premium materials, including real leather and real suede. This means that with proper care, you can enjoy your perfect pair for a long time to come.

    • For leather: Treat your leather shoes with a leather conditioner made specifically for shoes.
    • For suede: Treat your suede shoes with a suede protectant (always do a patch test first) and use a suede brush to remove dirt.
    • For patent leather: Use a soft shoe brush to remove dirt, then wash with a mild soap. Condition your patent leather shoes with leather conditioner and polish with wax or shoe polish.

ShoeMint Membership

  1. Does it cost anything to join ShoeMint?

    Joining ShoeMint is absolutely FREE. Simply take our free Style Quiz to reveal your StyleProfile and begin browsing our high-quality, fashion-forward shoes. Once you make your first purchase, you will be charged for monthly ShoeMint Member Credit at the start of each month. There is never an obligation to buy, however, and you can always choose to "Skip the Month" free of charge. Skip the month by clicking on the “Skip This Month” button located in the “My Account” section of the ShoeMint site on or before the 5th of the month. Member Credit can also be used towards purchases on JewelMint, StyleMint and intiMINT. Member Credit expires after 12 months.

  2. How does ShoeMint work?

    Your ShoeMint membership gives you guaranteed access to our exclusive monthly shoe collection. Each month, new designs are added to your showroom. It's FREE to look and joining is easy. Simply take our free Style Quiz to reveal your StyleProfile and shop our exclusive collection. The majority of shoes are $79.98. Please note, seasonal boot pricing may vary. There is never an obligation to buy, however, and you won't be charged until you make your first purchase. Once you make your first purchase, you will begin receiving a ShoeMint Member Credit at the start of each month, but you always have the option to skip any month, free of charge by clicking the “Skip This Month” button located in the “My Account” section of the ShoeMint site on or before the 5th of the month. No commitment, no obligation! A Member Credit can only be redeemed in the whole amount of the credit value. Member Credit(s) can be used towards purchases on JewelMint, StyleMint and intiMINT.

  3. What are the benefits of becoming a Member?

    As a ShoeMint Member, you'll always have insider access to exclusive, fashion- forward designs. Each pair is beautifully constructed from refined materials with intricate details. Many of our selections are manufactured with real leather and real suede to ensure luxurious, high quality shoes. Plus, we offer hard to find sizes, from 5-11. Along with incredible shoe selections, ShoeMint members also receive Insider Trend Reports and Styling Tips, behind-the-scenes footage from ShoeMint photo shoots, and more!

  4. Do I have to purchase shoes every month?

    No. With ShoeMint, there is NEVER an obligation to buy. You won't be charged anything until you make your first purchase. After that, you always have the option to "Skip the Month" free of charge on or before the 5th day of the month, or save your monthly Member Credit for a later time. Member Credits can be used towards purchase(s) on ShoeMint, JewelMint, StyleMint and intiMINT.

  5. What if I want to make a one-time purchase?

    ShoeMint is a membership site, so we currently don't support one-time purchases. However, there is never an obligation to purchase - you may 'Skip the Month' as often as you like, or cancel your membership at any time.

  6. What if I don't like any of the selections in my showroom?

    You may always choose to 'Skip this Month' free of charge or save your monthly credit for a later time. Or, feel free to call in for Style Advice! If you would like to skip the month, click the “Skip This Month” button located in the “My Account” section of the ShoeMint site. Our friendly Customer Care Representatives are here to help you with anything your sole desires. They are available Monday through Friday from 9am-5pm Pacific Time at 1-888-483-8093 on the ShoeMint site. You may also email Customer Care at customercare@shoemint.com.

  7. When will my card be charged?

    Your credit card will not be charged until you make your first purchase. After you make your first purchase, you can always click 'Skip This Month' within your Account Settings between the 1st and the 5th day of the month. If you do not elect to skip the month, or make a purchase within those first five days, you will be charged for the Member Credit on the 6th of the month, and receive a ShoeMint Member Credit.

  8. Do Credits expire?

    Yes. A monthly Member Credit will expire 12 months from the date of purchase and/or receipt. A BeachMint Credit may have a different expiration time, which will be specified upon receipt of such a credit. After a credit expires, you will no longer see it in your total in the Credits section under Account Settings.

  9. How can I skip a month?

    Simply click 'Skip this Month' under your account settings. Always do so by the 5th day of the month to give up your credit and avoid being charged for the Member Credit.

  10. How do I cancel my ShoeMint Membership?

    Before you cancel your membership, please remember that if you have not yet purchased an item from your showroom, you will not be charged each month. Also, there is NEVER an obligation to buy, and you can always skip your showroom for the month, free of charge. If you still wish to cancel, please call or email one of our friendly Customer Care Representatives. They are available Monday through Friday from 9am-5pm Pacific Time at 1-888-483-8093. You may also email Customer Care at customercare@shoemint.com.

  11. How can I contact ShoeMint Customer Care?

    Customer Care is available Monday through Friday from 9am-5pm Pacific Time at 1-888-483-8093. You may also email Customer Care at customercare@shoemint.com.

  12. Can I apply a credit as a partial credit?

    Yes. If your subtotal is less than the whole amount of the credit value, you have the option to apply your credit(s) to cover your remaining balance. By applying this credit, you will forfeit any remaining value from the credit used.

Cross-Mint All Access Pass

  1. What is the Cross-Mint All Access Pass?

    The new on-site navigation bar is your all access pass to JewelMint, ShoeMint, StyleMint and intiMINT, now for a limited time! When you register with any of these Mints, you gain access to the other three. You can make purchases at member prices without the obligation of signing up with the other Mints. Simply click on the Mint of your choice from the on-site navigation bar found at the top of the web page to get started! Keep in mind that Mint shopping carts may not be combined.

  2. I am already a Preferred Member of ShoeMint. How do I shop on the other Mints?

    When you log into the Mint of your choice you will see the on-site navigation bar found at the top of the web page. Just click on the Mint you want to start shopping in to get started!

  3. Do I have to register each time I make a purchase?

    Once you register with one of our four Mints (JewelMint, ShoeMint, StyleMint or intiMINT) you will automatically have access to the other three Mints.

  4. I am already a Preferred Member of ShoeMint. Will I become a Preferred Member of another Mint if I make a purchase on that site?

    Making a Cross-Mint purchase on any other participating Mint will not activate a Preferred Membership while the All Access Pass is in effect. This means that you don't have to worry about another monthly charge or remembering to skip the month for that Mint.

  5. I have registered on ShoeMint but have not yet made a purchase. What happens if I make a purchase on one of the other Mints?

    Your first purchase will activate your Preferred Membership for the Mint on which you made your first purchase. For example, if you registered on JewelMint, but click on ShoeMint and make your first purchase there, this will activate your ShoeMint membership. After that, you can make purchases on the other three Mints with no membership obligation.

  6. How will promotions and discount codes work on Mints where I am not a Preferred Member?

    You will not be able to use first time customer promotion codes on any of the Mints where you have previously made a purchase. Remember that as a Cross-Minter, you still have access to the products on other Mints at exclusive member prices. Unless otherwise specified in the promotion, Cross-Minters will still be eligible for first time discounts on Mints where they have not yet made a purchase.

  7. Can I apply Member Credits across all Mints?

    Yes. When you check out, your credits from all Mints will be applied automatically. Member Credits can only be redeemed in whole amounts of the credit value. Additional fees such as international shipping, expedited shipping, processing fees and applicable taxes cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits per order up to the order total.

  8. How do returns for Member Credits work?

    Although Member Credits are universal to all our Mints, all returns for Member Credits will be returned in the original Mint type. Please keep in mind that returns for Member Credits are at BeachMint's discretion and only offered on full-priced items. Sale and promotional items must be returned for the original method of payment or a Mint product of equal value. Exclusions may apply and some products are final sale.

Orders, Shipping, Tracking

  1. What forms of payment do you accept?

    We currently accept Visa, MasterCard, American Express and Discover cards. We do not accept pre-paid gift cards, personal checks or money orders.

  2. What are the shipping costs?

    We provide free shipping for regular-priced items shipped within the contiguous United States. We also offer three-day shipping on orders shipping to the contiguous United States for a fee of $9.99 per item (we do not yet offer expedited shipping for orders shipping to Canada). The purchase of any sale item(s) will incur a standard flat shipping rate of $4.99 per order. Additional shipping and handling charges may apply for orders shipping to Alaska and Hawaii. For orders shipping to Canada, you will be charged a $19.99 per item surcharge to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order.

  3. Do you charge tax?

    Residents shipping to addresses within California are subject to California sales tax.

  4. Where do you ship to?

    We currently ship to all US states, and Canada. We do not ship to APO/FPO addresses.

  5. When can I expect my order to arrive?

    A standard order takes approximately 1-2 business days for processing and handling. After that, an order that is then shipped within the contiguous United States should take another 5-7 business days to arrive. An order shipped to Alaska, Hawaii or Canada should take 7-10 business days to arrive. An order placed at the start of the month or around special promotions and holidays may take additional time due to increased order volume.

  6. How can I track my order?

    You may track your order under your account settings.

  7. How can I modify my order?

    If you would like to change your order, please contact our Customer Care immediately. Customer Care is available Monday through Friday from 9am-5pm Pacific Time at 1-888-483-8093.

  8. What is your Return Policy?

    If you are unsatisfied with your ShoeMint selection for any reason, contact Customer Care within 30 days of receiving your shipment (have your order number ready) and we'll gladly handle your request. Regular wear and tear does not qualify. A pre-paid return label will be emailed to you. Returned items must be unworn, unused, and include all original packaging and must be received before a refund or exchange is issued. All refunds will exclude shipping and handling fees. Please note that sale items or those purchased as a part of a special promotion must be returned in exchange for the original method of payment or a ShoeMint product of equal or lesser value. Exclusions may apply. If you are sent a replacement order but fail to return the original merchandise, you may incur a charge for the replacement order. Please note: Final sale items are ineligible for return or exchange. For more details, please read our Return Policy. To return your shoes, please contact Customer Care at 1-888-483-8093 or customercare@shoemint.com.

  9. Can I exchange my shoes for a different pair?

    Yes! To exchange your ShoeMint purchase, simply contact one of our Customer Care Representatives. They are available Monday through Friday, from 9am-5pm Pacific Time, at 1-888-483-8093 or customercare@shoemint.com.

  10. What if there is something wrong with my new shoes?

    ShoeMint guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel your shoes are defective, please contact Customer Care at 1-888-483-8093 or customercare@shoemint.com to exchange for another pair, a ShoeMint credit, or a full refund.

  11. Why was my credit card declined?

    If a debit card or check card is used to make a purchase on the ShoeMint website and the purchase is not accepted for any reason, please be aware that most banks will hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted by ShoeMint security measures. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. ShoeMint's Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. ShoeMint does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. Since ShoeMint does not have the capability to release the bank's temporary hold of funds, ShoeMint can not be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may last as little as three days or as long as several months. We strongly suggest that if such a situation arise, that the customer contact the issuing credit card company or bank directly.

Rewards

  1. Do I have to do anything to enroll in MINTsider Rewards?

    It doesn't get any easier than this! Simply registering at ShoeMint.com automatically enrolls you in MINTsider Rewards.

  2. How do I earn MINTsider Rewards Points?

    Earning MINTsider Rewards Points is simple. You earn points just by purchasing items or by inviting your friends to make their first credit card purchase and become a Member on any of our MINT sites.

  3. How many points do I earn for each purchase?

    Members earn 10 points for every $1 spent with us, including shipping and taxes. At this time, Guest purchases and gift card purchases do not qualify for points.

  4. How many points do I earn for each friend I refer?

    Registered users earn 1,600 points for each friend they refer who makes their first credit card purchase and becomes a Member on ShoeMint. You can also refer friends to any of our MINT sites and earn points based on the individual earning levels for that site. Customers cannot refer themselves.

  5. I'm a registered user of multiple MINT sites. Do points accrue across the sites?

    Users that login with the same account on multiple sites will have their points added together into one balance so that applicable reward levels can be reached sooner! Remember that you must be a Preferred Member on each MINT to accrue points from that MINT.

  6. What can I use my points for?

    Every 8,000 points accumulated in your MINTsider Rewards account may be redeemed for one (1) ShoeMint Credit. You can also redeem your points, for up to 2 Rewards per month, on any of our other MINT sites according to the individual redemption levels for that site. It's a great way to try out our other sites!

  7. When will my points be added to my account?

    For orders, your points will be reflected immediately in your account as pending points. These points will become available for use 30 days after your order date. If you earn points by referring friends, your points will be reflected as pending points and will be available to you after 30 days. If you or your friend refunds an order, the points you earned for that order will be deducted from your account.

  8. I made a purchase...why don't I see my points?

    Points for Member purchases will appear in your account as pending points. These points will become available for use 30 days after your order date. At this time, Guest purchases and gift card purchases do not qualify for points.

  9. When do points expire?

    Points expire a year after they become available to you. If you choose to cancel your ShoeMint account or if your account is deemed not in good standing, you may lose any available points. ShoeMint may revoke any points that have been awarded for self-referrals, or earned fraudulently or through misuse of MINTsider Rewards.

  10. Are MINTsider Rewards Points transferable?

    No, points are non-transferable.

Customer Care and Privacy

  1. How can I contact ShoeMint Customer Care?

    Customer Care agents are available to assist you Monday through Friday 9am-5pm Pacific Time:

    Email: customercare@shoemint.com
    Phone: Call toll-free 1-888-483-8093

  2. How can I unsubscribe from ShoeMint emails?

    To adjust your email notifications or to unsubscribe, click on Email Notifications under your account settings.

  3. Is my personal information safe?

    Your safety and privacy is our top priority at ShoeMint. Member data will never be sold to or shared with third-party marketers. Please read our Privacy Policy for more details.